Refund policy
Return and Refund Policy for Shop Nuvano
Thank you for choosing Shop Nuvano. We are committed to ensuring your satisfaction, and to facilitate a smooth return and refund process, we’ve established the following guidelines:
60-Day Return Window
Shop Nuvano offers a generous 60-day return period, allowing you to request a return within 60 days of receiving your purchase. To qualify for a return, the product must be in unused and undamaged condition, with all original tags and packaging intact.
Initiating a Return
To initiate a return, please contact us via email at support@shopnuvano.com. Our team will provide you with a return authorization and detailed instructions for shipping the item back to us. Please note that returns without prior approval will not be accepted.
Return Labels for Customers
- For Defective Products: We will provide a prepaid return label for defective items.
- For Customer Remorse: Customers are responsible for the return shipping costs for non-defective returns.
Return Period
Customers have a 60-day window to initiate a return from the date of receiving their products.
Accepted Product Conditions for Returns
We accept returns for products that are in new, unused condition.
Restocking Fee
Shop Nuvano does not charge any restocking fees for returns.
Return Shipping Costs for Customers
- For Defective Products: Shop Nuvano covers the cost of return shipping.
- For Customer Remorse: Customers are responsible for the return shipping costs for non-defective returns.
Damaged, Inaccurate Products, or Issues
Upon receiving your products, please inspect them carefully. If you discover any damage, inaccuracies, or issues, please notify us promptly via email at support@shopnuvano.com. We will work with you to resolve the problem efficiently.
Exchanges
Shop Nuvano processes exchanges for damaged, inaccurate, or defective items. If you need to exchange a product, please contact us for further assistance.
Restoration Fee
No restoration fee will be applied to your returns.
Refunds
Once we receive your return and investigate it, we will let you know via email whether your return is deemed eligible. If it is, you will get your money back within 7 days on the same payment method you used to place your order. If more than 15 business days have passed since we’ve approved your return, please contact us at support@shopnuvano.com.
For more information please contact us on the information below
CONTACT INFORMATION:
Store Name: Shop Nuvano
Company Name: Global Ecom Capital B.V.
Commercial register number: 97920819
VAT number: NL868289218B01
Company Address: Illegaliteitslaan 156, 9727 EG Groningen, Netherlands
Estimated response time: 30 minutes - 24 hours
Phone: +1 206-750-4229
Email: support@shopnuvano.com
Contact form: CLICK HERE
Opening hours:
Monday to Friday: 9:00 AM - 6:00 PM
Saturday and Sunday: 9:00 AM - 4:00 PM