What forms of payment are accepted?
We accept the following payment methods:
- Credit and Debit Cards: Visa, Mastercard, American Express, Maestro and UnionPay
- Digital Wallets: Apple Pay, Google Pay, Shop Pay
How do I know if my payment has been received?
Once your payment is successfully processed, you’ll receive an automated email confirming your order.
Please keep this email for reference until your package arrives.
If you don’t see the confirmation email in your inbox, check your spam or junk folder. If it’s still missing, contact our support team at support@shopnuvano.com , and we’ll assist you promptly.
Can I change my billing or shipping information?
If you need to update any details, please reach out to us at support@shopnuvano.com as soon as possible. We can modify your shipping details as long as your order hasn’t been processed for shipping yet.
Can I send my order to a different address as a gift?
Yes! We can ship your order to a different address upon request. Simply enter the recipient’s address at checkout or contact our support team before your order is shipped.
How can I track my shipment?
Once your order has been shipped, you’ll receive a shipping confirmation email within 24-72 hours, including a tracking number. You can use our tracking page to check the status of your delivery.
What are your shipping rates and estimated delivery times?
We currently offer free shipping with an estimated delivery time of 5–8 business days for all orders.
For more details, please refer to our Shipping Policy.
How can I contact Nuvano for support?
For any questions or assistance, feel free to reach out to our customer support team. You can email us at support@shopnuvano.com or use the Contact Us page on our website.